Shipping and Delivery
At Peakfootgear, our top priority is ensuring that your orders are delivered quickly and securely using reliable shipping options.
Shipping Time
The total delivery time for your order is calculated as follows:
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
Processing Time: During this phase, we verify your order, assemble the products, and prepare the items for shipping. The processing time can vary depending on your location and the efficiency of our process.
Shipping Time: Shipping begins once the processing is complete. The duration depends on the shipping method you selected and your location. Please note that our cutoff time for orders is based on Pacific Standard Time (GMT-08:00).
Please be aware that delivery times may be longer during peak seasons and promotional periods.
We ship using trusted carriers like USPS, UPS, FedEx, and DHL. The estimated delivery time includes both processing and shipping periods.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Please note that we process orders Monday through Friday, excluding federal holidays, following Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- Once your order has shipped, you will receive an email with a tracking number.
- You can track your package directly on our website.
- Please allow 5-7 business days for tracking details to update. If no updates are available after 10 business days, contact us at [email protected].
Shipping Delays
If your package is not delivered within 45 calendar days, please reach out to us at [email protected] for a full refund. For unexpected delays, feel free to contact us—we typically respond within 12 hours.
Undelivered Packages
If tracking indicates that your package has been delivered but you cannot find it, please check your delivery location thoroughly. Then, contact the shipping carrier to report the issue. If you need further assistance, please email us at [email protected].
Incorrect Addresses
We cannot guarantee delivery to incomplete or incorrect addresses. Please double-check your shipping information at checkout and contact us immediately at [email protected] if you notice any errors.
Duties & Taxes
Customers are responsible for any duties, taxes, or fees imposed by the destination country. Peakfootgear is not liable for these fees if:
- The package is refused by the recipient.
- Delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without guaranteeing a refund.
For any questions or concerns about our shipping policies, please email us at [email protected].